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ODIT.info > Семинари > ITIL® Foundation
Събитие | ITIL® Foundation |
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Дата | 29.03.2018 |
Място | София, ИНТЕРПРЕД - СТЦ София |
Организатор | Проджекта ООД |
Програма | Course Outline: 1 – Introduction Introduction/Housekeeping Introduction to key ITIL concepts IT as a Service Introduction to processes and process management The Service Lifecycle approach 2 – Service Strategy Purpose, goal, objectives & Scope Value Creation through Services Assets – Resources and Capabilities Service Strategy – Main activities Service Strategy processes Service Portfolio management Demand management Financial management 3 – Service Design Purpose, goal, objectives & Scope Service Design processes The 4 P’s Service Design aspects Service Catalog Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Portfolio Information Security Management Supplier management 4 – Service Transition Purpose, goal, objectives & Scope Service Transition value to the business Technology and architecture in Service Transition Service Transition Processes Change Management The 7 R’s of Change Management Service Asset and Configuration Management Release and Deployment Management Knowledge Management 5 – Service Operation Purpose, goal, objectives & Scope Service Operation definitions The Service Desk Technical Management Application Management IT Operations Management Service Operations Processes Event Management Request Fulfillment Problem Management Access Management 6 – Continual Service Improvement Purpose, goal, objectives & Scope Models and Processes The Deming Cycle Measurement and metrics Continual Service Improvement activities Risk management Continual Service Improvement interfaces I nterface with Service Level Management 7 – Exam Preparation Sample Exams Feedback Recap 8 – Note |
Лектори/участници | Лектор: Радосвета Делчева, ITIL® Expert и ITIL® Approved Trainer |
Условия за записване/участие | https://projecta.bg/itil-foundation/ |
Публикувал обявата | Проджекта ООД |