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ODIT.info > Семинари > ITIL® Foundation

СъбитиеITIL® Foundation
Дата29.03.2018
МястоСофия, ИНТЕРПРЕД - СТЦ София
ОрганизаторПроджекта ООД
ПрограмаCourse Outline:

1 – Introduction

Introduction/Housekeeping
Introduction to key ITIL concepts
IT as a Service
Introduction to processes and process management
The Service Lifecycle approach
2 – Service Strategy

Purpose, goal, objectives & Scope
Value Creation through Services
Assets – Resources and Capabilities
Service Strategy – Main activities
Service Strategy processes
Service Portfolio management
Demand management
Financial management
3 – Service Design

Purpose, goal, objectives & Scope
Service Design processes
The 4 P’s
Service Design aspects
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Service Portfolio
Information Security Management
Supplier management
4 – Service Transition

Purpose, goal, objectives & Scope
Service Transition value to the business
Technology and architecture in Service Transition
Service Transition Processes
Change Management
The 7 R’s of Change Management
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management
5 – Service Operation

Purpose, goal, objectives & Scope
Service Operation definitions
The Service Desk
Technical Management
Application Management
IT Operations Management
Service Operations Processes
Event Management
Request Fulfillment
Problem Management
Access Management
6 – Continual Service Improvement

Purpose, goal, objectives & Scope
Models and Processes
The Deming Cycle
Measurement and metrics
Continual Service Improvement activities
Risk management
Continual Service Improvement interfaces I
nterface with Service Level Management
7 – Exam Preparation

Sample Exams Feedback Recap
8 – Note
Лектори/участнициЛектор: Радосвета Делчева, ITIL® Expert и ITIL® Approved Trainer
Условия за записване/участиеhttps://projecta.bg/itil-foundation/
Публикувал обяватаПроджекта ООД

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